Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal booking fraud

Address:

Thiruvananthapuram, Kerala

The complaint is regarding e-ticketing services by IRCTC. Their Tatkal booking services for A/C coaches starts at 10 and ends by 11 and SL ticket timing is after 11. I have used these services before as well. However, recently their website and mobile app gets down by the Tatkal booking time and it gets back after 15-30 minutes. By then, there will be no confirmed tickets available. I saw seven tickets available when I was trying to book, and also ticked the option for 'book only if confirmed seats available'. Even after doing so, I got booked for waiting list seats. If we cancel, they are looting a lot in the name of cancellation charge in the name of an unconfirmed ticket. This is a scam. If there is no tickets available, they should have shown any notification.

How much money Indian Railways is making otherwise? After all that, they now started scamming people in the name of Tatkal e-ticketing. If they can't provide the service, why won't they cancel it? Why should we pay for tickets that are not valid for travel?