Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal waiting e Ticket not refund

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

I booked a Tatkal ticket which turn out to be Waiting ticket when payment was processed. It was W/L31 and when chart was prepared it was W/L 6, so as it was eticket and waiting etickets get auto cancelled and passengers with waiting etickets are not allowed to board train, Still my eticket didn't get auto cancel and refund is not been made. I tried calling to customer care no[protected] since morning and tried whole day but always it went to busy and calls gets disconnected. My PNR no. is- [protected]. Please help me getting my refund of this waiting eticket.