Indian Railway Catering & Tourism Corporation [IRCTC] — tdr against irctc

Address:	Lucknow, Uttar Pradesh, 226026
Website:	IRCTC.co.in

I tried filled a tdr for train diverting on 17/05/2017 but still not get my refund amount. Of 1480 against the ticket.
Pnr - [protected]
I have mailed a lot of time. (Ticket i'd: 6525709 last mailed)
I have talked to customer care executive a lot of time.
But they are not doing anything.
Even they say my amount has been refunded but there is no transaction of money in my account when i told them they say to send all bank details with passbook copy, i've sended them.
But they do nothing just making fool of me.