Indian Railway Catering & Tourism Corporation [IRCTC] — TDR : False updated by railway officers regarding rail status

I have filled TDR with PNR number "[protected]" against train is late by 3 hour and passenger did not travel but TDR is rejected, as I received message from rail that "train is running late by 09:09 hr. from the last destination" and station manager was also confirm that train are running late but why my TDR has been rejected and to whom should I concern regarding my refund, and proof should I present regarding my refund, and who is responsible for my refund. Please help me
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