Indian Railway Catering & Tourism Corporation [IRCTC] — tdr filed against pnr number [protected] rejected

Address:

c1/91, F1, DLF Dilshad Extn.-II, Bhopura, Shahibabad, Ghaziabad(u.p.), 201005

The tdr filed against pnr number [protected] with reason train diverted and passenger not travelled has been repudiated (See the attached. Pdf file)?

I had booked the ticket online for haridwar from ghaziabad on 3rd may 2019 (Transcation id - [protected], registration number[protected], pnr no.- [protected], jouney date - 21/05/2019), however train route was diverted and it didn't come at my boarding station (Ghaziabad) and followed different route.
Then i have filed tdr from boarding station on 21st may 2019 at same time and i with my family couldn't travel to my destination.

Could you please let us know why the tdr has been rejected and refund of money denied.

Could you please escalate the matter to upper level.