Indian Railway Catering & Tourism Corporation [IRCTC] — tdr filed, but it's showing case repudiated and no refund issued.

I booked a ticket for train 12503 - AGTL Humsafar for Katpadi Jn - Vijayawada Jn and they charged 3k rupees.
But the train is late for more than 12 hours, so i filed a TDR request. due to delay in train arrival, travelled in bus.

After 10 Days the status is showing CASE REPUDIATED & Repudiated reason : " AS PER CHART, PASSENGER HAS TRAVELLED".

we are not travelled in that train.
How they are showing we are travelled and not issuing any refund ?????
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I booked tatkal ticket on 27/11/2019 for 28/11/2019. money debited but tickets not booked it showing pending from bank end, I pay money through bhim upi and transaction ID :[protected] PLEASE tell me when will i get my refund

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