Indian Railway Catering & Tourism Corporation [IRCTC] — TDR filed for train delay of 7:35hrs fromm departure station

Dear Sir/Madam,

My PNR: [protected] for train journey was planned on 8th September 2023 23:25PM from SMVT Bengaluru to MAS Chennai.

But unfortunately I received a message from irctc stating my train is delayed and scheduled to departure by 09.09.2023 07:00AM from SMVT Bengaluru.

So, I initiated a TDR filing on 8th September 20:07:47 PM stating the exact reason of "Train late more then three hour and passenger not travelled".

But my TDR is rejected for reason: Invalid TDR Timestmap : DELAY and also upon checking the refund details there is a data mismatch for what I have filed and refund details provided in the web portal.

I am attaching the screenshots of my TDR filling and refund details provided by IRCTC and also the delay message sent by IRCTC.

I am entitled for a full refund due to delay more then 3hrs and kindly help on resolving this issue.