Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Filed in Time But Still Rejected

Address:

Kali Bari Road,Mariani,Jorhat,Assam

I have filled a TDR Request for My Journey Ticket of Avadh Assam Express from Guwahati to Mariani of whose Schedule Journey Time was on[protected] at 02:30 A.M. but before 6 Hours Of My Schedule Journey I came to Know that the Train was Late by More than 10 Hours and that's why I have Filed a TDR for the Ticket on[protected] at 08:28 P.M. Which is Approximately Before 6 Hours Of The Scheduled Departure Time but Today I Received an Email From IRCTC stating Me "The TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled. has been repudiated by system as per the Indian Railways Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf

Reason for Repudiation/rejection: Invalid TDR Timestmap : DELAY."

I Hearby Request to Look onto this Matter as The Train Later on Got Late By More than Approximately 15 Hours And I have Filled My TDR on Time too
Below I have Attested two Copies where One is Of the Proof of The Time I have Filed the TDR and the Another is of the EMAIL I received from IRCTC