Indian Railway Catering & Tourism Corporation [IRCTC] — TDR filed on time but still request is rejected on the basis of false reason

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	IRCTC

I have booked a ticket for 5 passengers from bsb to ddn on 28 nov 2015, doj-29 nov 2015, pnr - [protected]. At 10.30 pm, i received a message as attached that chart is prepared, out of this 1 ticket was confirmed, 1 was rac and other 3 were wl. So after arranging other mode to travel, i logged in and tried to cancel the ticket, it did not allow to cancel, so i filed tdr for it at 12.47am, 29 nov 2015. The departure time of the train was 8.30 am in the morning on 29 nov 2015. So this means i filed the tdr almost around 7 hours before the actual time of departure. The reason mentioned is very clear in the screen shot from login account specifying 'passenger not travelled due to ticket in rac after chart preparation' along with date an and time.
Now when i tried to follow up with irctc they said please wait for 90 days. Now its more than 5 months, but the status of that tdr was 'cr registered' only.
When i tweeted on twitter on 17 may 2016, the they changed the status to cr repudiated.
The most interesting part is when i cross checked the status of my pnr on website suggested by one of my friend i found the status as attached in 3rd screen shot attached.
The refund claim reason mentioned here is 'train running late by more than 3 hours... ' and the repudiation reason is mentioned as 'train was not running late and tdr not filed within right time slot...' which is absolutely wrong as it can be verified by the details i have provided from my login account.
Now who will tell me the exact reason why my request has been rejected??
I want genuine reason and since i have done everything as per process i am absolutely eligible for it. And by manipulating the reason mentioned by me and then rejecting my request itself shows that there is flaw in the irctc system. All the time i followed up i have this many ticket ids - irctc 2653180, 2822255, [protected], 3393091, 2591695 etc