[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — TDR not refund

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time. But my TDR status is showing CR Repudiate after 5 days and when I called customer care they told you need to file a complaint after my train goes from the station but the counter person didn't tell me this.
I have refund rules and it showed I can file TDR Before train departure also if It's running late by more than 3 Hours and is I will not travel.

6. Train Running More than Three hours Late and passenger not travelled: -
No cancellation charge or clerk shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of
the train by more than three hours of the scheduled departure of the train from the station
commencing journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.

Request you to accept my TDR request and Refund ASAP