Indian Railway Catering & Tourism Corporation [IRCTC] — tdr not refunded

Address:831004

I had filed a tdr for tatkal ticket due to train being late by more than 4 hours and passenger not travelled.
Status: cr registered
Tdr filed on 19th nov, 17
Tdr filed through irctc.com

Transaction id: [protected]
It is over 2 months till now no refund.
Please let me know why refund is so delayed and whom to contact in this case.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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