Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr refund denied (CR repudiate)

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/eticketing

Dear Sir/Madam,

There are 2 issues.

1) I have booked 2 tickets from Allahabad JN(ALD) to Bangalore JN (SBC) (SANGHA MITRA 12296) on 21/Sep/2015 for the travel date 17/November/2015.
Out of which, only 1 tickets got confirmed after chart prepared and One was in waiting list after chart prepared.
So out of those two tickets. I had cancelled one ticket 5hr before (21.30 pm on 16/November/2015) before train came as only my seat confirm and applied TDR.
So, we need

a) TDR amount for that one ticket

b) for the remaining ONE tickets which are waitlisted, we need to get full refund amount.
But we didn't get any refund till now for any one of ticket and TDR Status shows CR Repudiate
PNR no: [protected]

**I filled TDR before 5 hrs train arrival (Rule is 3 hrs before) and 1 ticket is not at all confirm so why I did not receive any amount??
Attachment : Current status of TDR with all Ticket detail.
+1 photos
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

Is there any higher authority email id or contact no. so I can reach there, I will not accept this malfunction of irctc

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