Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund not processed

I have filed tdr against my jorney as per below given pnr no. But as 2nd ac coach not attached in which i have my confirmed ticket and i have allotted seat in 3rd ac. I have filed tdr for difference fare.. Same is rejected with below remark.

Pnr no — [protected].
Refund reg no —[protected].

Remark given tc copy not submitted whereas when i demanded same from tc during journey he said online tickets refund will happen from portal you booked...

Kindly look in matter & provide refund for same asap...
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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