Indian Railway Catering & Tourism Corporation [IRCTC] — TDR refund not provided

Address:

Dho office joint agriculture building 2nd floor katihar 854105

Train was late more than 4 hours. My destination was just 3.30 hour. I did not travel and booked for TDR .
But see the worse reply to reject from some illiterate official stating passenger travelled.
When it was confirmed than only passenger opt for TDR. It is common sense