Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr refund not provided for genuine delay from railways

My pnr number is [protected].

Train was clearly 5 hrs delayed and i could not travel but irctc is failing to refund the amount and tdr shows cr repudiated.
This is pathetic on part of irctc.

Need help to escalate this issue.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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