Indian Railway Catering & Tourism Corporation [IRCTC] — TDR rejected even after giving all the information

Address: Orissa

Dear Sir,
As discussed with customer service team and informed
I have file TDR on date:[protected] at around 6:00Pm after the train got delayed for more than 20 hrs (Departure* 05:[protected] against the last update of departure time 3:30am on[protected] and also train got diverted.
During TDR apply delay option was not showing enabled hence the other option of train diverted was selected for cancellation and TRD filling for full refund.
This for your information and necessary action for the refund.

For PNR no-[protected], [protected]
Boarding -SHMATA VD KATRA (SVDK) schedule Departure* 05:50 05-May-2024 delayed by 20 hrs.
To-NEW DELHI (NDLS-)
Train No-22478

Regards
Sindhu Shekher
[protected]