Indian Railway Catering & Tourism Corporation [IRCTC] — tdr repudiate for wrong reason

Address:	Pune, Maharashtra, 411052
Website:	irctc

Ticket details

Pnr no — [protected]
Train no — 11026
Tdr registration number —[protected]
Passenger name — suraj jagtap

Sir,
Actually this ticket was booked from pune to panvel in this above given train for date — 1/11/2018. But this train was cancelled upto kalyan and many more station and was diverted from pune to daund and then to manmad... I also recieved a message from irctc about the cancellation and the diverted route was not for just one day the train diverted from its route for many days. On the day of journey passenger have to take ticket in another train as it was also announced at station that train will not go to panvel. I talked to your representative they told me that if i cancel the ticket then i will get money according to cancellation rules so i should file tdr on that day.. So i filed a tdr but not my tdr has been rejected giving reason that train run normal... Why this happened and who was the checking officer... And i am also sending you the msg screenshot send by the irctc to me before journey...
Please resolve my issue as quick as possible..

I was having one more ticket in same train from pune to kalyan and for that also i have filed a tdr
And my tdr has been approved for that journey.. So how is it possible that train not going to kalyan but going to panvel from pune.. As its route is through pune - lonavala - panvel - kalyan... Etc

Pnr for other ticket — [protected]

Thank you...