Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Repudiate - Refund rejected

I have booked ticket from H NIZAMUDDIN (NZM) to AGRA CANTT (AGC) for 17th February, 2024 for 2 passengers. But train was running late for more than 3 Hours. I couldn't cancelled the ticket, as chart was prepared already. So I have applied for TDR and travelled by road instead. Now TDR status is updated as TDR repudiate and reason is "NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED" which is not true.

Please look into the matter and kindly take necessary step for refund.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Mar 19, 2024
Updated by RjRohit777
Below are the details for the PNR:
PNR: [protected]
 
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