Indian Railway Catering & Tourism Corporation [IRCTC] — TDR repudiated for waiting list ticket

Address:

India

Registration No.[protected]
PNR No. : [protected]
Journey Date : 22/12/2020 Class : 3A
Station From: PRYJ Station To : LTT
I had booked three tickets on one PNR. Two got confirmed and one was still in waiting list. After the the chart was prepared as per rules the waiting list ticket should automatically be cancelled but it was not cancelled. I tried to cancel the ticket but the train has already departed. Since it was in waiting list, I filed TDR, but it got rejected.

Ideally since I could not get confirmed ticket, the passenger could not travel. Hence I should get my ticket amount back. The online waiting ticket is equal to no ticket because its not valid if its in waiting state. Hence the ticket amount should be refunded back