Indian Railway Catering & Tourism Corporation [IRCTC] — TDR REPUDIATED stating passenger travelled, however passenger didn't travel through that train

Address:

Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001

Hi Sir/Madam,

My name is Dheerendra Pratap Singh and I live in Kanpur -208007.
I booked a train ticket on train 12313 Rajdhani Express with PNR number - [protected], in coach B4 seat Number 42 in AC Tier 3 to travel to New Delhi from Kanpur on Sunday 5th March 2023. When I reached Kanpur station on 5th March 2023, the train was running late for 2+ hours and I had to catch a flight from New Delhi on the same day in the afternoon which I would miss if the train got delayed further as it was coming from a long route. So, I immediately filed for TDR for this train ticket with Ref Number [protected] and booked another train ticket on 82501 Tejas Express departing from Kanpur at 07:25 am with PNR number [protected] in Coach C4 Seat 16. At the time when I left Kanpur with Tejas Express, the Rajdhani Express was still late by 3 hours 13 minutes. So, I left with Tejas and assumed that the TDR process will take months to process. Today when I checked the TDR status. I see it repudiated stating the passenger has traveled with Rajdhani Express.

I was shocked to see that when I traveled to New Delhi via Tejas Express. How can I travel again on the same route from Rajdhani Express? This was incorrectly updated by the travel inspector. I am hereby attaching all proofs to highlight the same.

I am attaching both tickets, the TDR Submission screenshot, and the TDR Refund status screenshot for your reference.

1. New Delhi to Kanpur - Rajdhani Ticket
2. New Delhi to Kanpur - Tejas Ticket
3. TDR Submission Screenshot
4. Refund Status Screenshot
5. Train Delay screenshot.

I request you take this matter into consideration and act accordingly.

Please reach out to me on my email ID [protected]@gmail.com or my phone number +91-[protected] in case you need further details.

Sincerely,
Dheerendra Pratap Singh
73-A-1, Ramgali, Harjinder Nagar -2, Kanpur -208007
Phone number: +91-[protected]
[protected]@gmail.com