Indian Railway Catering & Tourism Corporation [IRCTC] — TDR repudiated with invalid reason

Booked a ticket with PNR [protected] on SBP NED S F (20809) from PVPT to SC on 10th Apr, 2023.

Actual departure of train at PVPT station was 17:10 hrs. but Train reached PVPT station at 20:16 hrs, which indicates the train is late by more than 3 hrs.

Also passengers did not travel in the train.

So I filed TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled".

But TDR repudiated with an invalid reason "Reason for Repudiation/rejection:, TRAIN NOT LATE BY MORE THAN 3 HRS. AND TDR NOT FILED WITHIN ACTUAL DEPARTURE OF THE TRAIN"

Kindly approve the TDR and refund the amount.