Indian Railway Catering & Tourism Corporation [IRCTC] — TDR request Repudiated by EDR/ ECRS

Dear sir / madam I had booked a ticket from hjp to udn journey date 04 Aug 2023 but train got late from more than 8 hours So I have filled the TDR on the same day at 04 August 2023 16:06 hours the status of TDR showing TDR request Repudiated. I am waiting for the train but train got late from more than 8 hours So much so I have filled the TDR please help me on this matter. As per rule total amount of ticket should be refunded if train got late from more than 3 hours and passenger not travelled.
Pnr [protected]
Transaction ID [protected]
Date of journey 04 aug 2023
Tdr filling date 04 August 2023 16: 06 hours
Amount 2160 .00