Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Request Repudiated Through EDR/ECRS

Address:

The Chief Vigilance Officer, Headquarters Office, Baroda House, Kasturiba Gandhi Marg, New Delhi-110001

I'm really not sure as why was the refund rejected on filing a TDR as train was late by 6 hours for pnr [protected], I spoke to TC before leaving the place who asked to file TDR if you don't wish to travel due to train been late and now I got email upon TDR rejected. Train arrival time was 7am and it reached railway station at 2pm. Not sure about what rules are they following but surely they are doing fraud by following such practice. Image attached was taken at 11:36am while leaving the railway station.