Indian Railway Catering & Tourism Corporation [IRCTC] — TDR request repudiated through edr/ecrs

Dear Sir,

I am surprised to saw mail (enclosed), the TDR filed against PNR Number [protected] for train no. 11014 CBT LTT EXPRESS dated 20/05/2023 with reason “Train Late More Than Three Hours and Passenger Not Travelled” has been repudiated by you. However, I had filed TDR around 10:30AM in the morning of 20/05/2023 which was the scheduled time of the train at Pune junction. However train was already delayed by 18:30 hours and the actual time of arrival was showing 2:00 AM on 21/05/2023. I was also getting the messsages from Indian railways about the delay.(message screenshot enclosed)

I had travelled through Bus on the same time 10:30 AM on 20/05/2023 (Bus Ticket copy enclosed).
So, I would like to request you to recheck and refund my amount.

If further you repudiate then please file my complaint against the TTE present between Pune to LTT in said train for showing me Available.

Thanks with regards!

Shreyansh Srivastava