Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket refund is not happening properly...

Address:	Chennai, Tamil Nadu, 600097
Website:	www.irctc.com

Hi,

May i know the reason why refund amount of 410 rs only.

I got mail from irctc ([protected]@irctc.Co.In) like below.. — dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 410 will be refunded back to your respective account shortly. — when i book the ticket oct-14, 2015, 470 rs money deducted in my account, but ticket is not confirmed doj:[protected],
So ticket cancelled successfully. So i should get whole money, mean 470 rs amount.

Why 410 rs amount will be refunded?, what about 60rs amount.
Even ticket not confirmed, still money deducting, why should i book ticket early.
If ticket not confirmed, i should get whole money, i[censored]ser cancels the tickets, some railyway service charges can deducts as per irctc policy.

Here no ticket confirmed, and not cancelled by customer, why i am loosing 60rs amount.


I want my whole money back, because ticket is not confirmed and cancelled automatically if no seats available by irctc admin.
Here i am not cancelled ticket, and ticket is not confirmed, why money is deducted.


Thanks, — naresh