Indian Railway Catering & Tourism Corporation [IRCTC] — train route diversion without proper information to passenger

Address:

Bangalore, Karnataka

Dear sir/madam,
As we are travelling to vijayawada on 12th october, we reached yalahanka station in time and waiting for the train 17212 / kondaveedu exp (Pnr no: [protected]). The right time of the train to yalahnka station is 2:48 pm. At 3:30pm there was a shocking announcement which took every ones attention that the train was diverted (Via jolarpettai - gudur - bezawada) hence will not reach yalahanka. To catch the train we engaged a cab and went to yeshwanthapur where it was already left. I got sms from irctc at 4:10pm informing that the train is diverted. Due to improper decision by railways all my plans are ruined. Please find the attached ticket.
So i need justice and want my money return.

Vinod naga bhaskar
Vinodbhaskar. [protected]@gmail.com