Indian Railway Catering & Tourism Corporation [IRCTC] — TTR Allotted my confirmed ticket to others

Address:	M.S.Nagar, Bangalore - 33
Website:	IRCTC

PNR No :[protected]
Confirmed Ticket: in Train No. 12258
Ticket reserved FROM ERN TO BANASWADI :G1-70 & 73.
When we entered to the coach, our 2 mentioned seats are occupied by the senior citizens and were sleeping. I just asked them, when we get seats, they replied that our 2 confirmed lower seats are allotted to those from Kottayam by the Assigned TTR and they requested to take one upper and middle bearth. Unbelievably the upper G1-75 has been provided to other RAC passenger before we enter from ERN Station.

The current TTR not talking anything supportive for us, and I was standing and waiting the coach for more than hr.
The TTR has only taken initiative once he got my online complaint call back. Totally embarrassing and he has allotted the different berth for us who have 102% confirmed ticket. I need to raise the complaint on the TTR for his irresponsible action and my inconvenience.
Looking the earliest prompt action in this regard.