Indian Railway Catering & Tourism Corporation [IRCTC] — Unable to get lower birth[e-ticket]

Address:560043
Website:IRCTC mobile application

I am a 63 year old senior citizen and despite the train (Garib Rath)having over 240 available seats and me giving lower birth as a preference on the Garib Rath train, I got a side upper confirmed seat.

I booked an e ticket through the IRCTC application and this is the 2nd time that this is happening.

Please consider the difficulty that people like me go through as senior citizens.

My PNR number is [protected].

Please consider this a formal complaint.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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