Indian Railway Catering & Tourism Corporation [IRCTC] — Unable to use my own mobile for registration

Address:

New Delhi, Delhi

Dear sir,

I am a new user of irctc. While trying to register my mobile number ([protected]) i was unable to, due to it already being registered.

The issue has been causing me mental agony as i am depending upon others for train bookings. Why cannot irctc for instance do a simple mobile verification. If someone else used my number by mistake, is it my fault i cannot use it again?

I contacted irctc's customer care in chennai. The person directed me to customer care in delhi. I tried calling several times but there was no response. I sent an email to them regarding the issue, a month later i received the following message from irctc:

Dear customer,

Please note that against mobile no. [protected] user id with irctc is 32449782deleted
And as per the rules once profile details (Mobile no. And email id) is already registered with irctc you can not use the same details in the other user id even after deactivation of the previous user id.

Thanks & regards
Neetu verma
Executive, customer care
[protected]@irctc.Co.In
Ph[protected]/23340000
Www. Irctc.Co.In[#3087635]

I sent the following reply with no response so far.

"thank you for your response.

This is to inform you that i did not create this id. Someone else had mistakenly used my number to create this id. For what purpose i can't think of. Requesting your kind help to enable me to register a new id using my mobile number, as the user id you provided is now de-active i cannot use the same as well. Your can send an otp to my mobile for verification if needed or i will follow any other verification procedure you require.

As of now i am depending upon others for train bookings. Kindly suggest solution at earliest

Thank you once again for your help."

Desired resolution:
Please enable me to use my mobile number for registration (I. E. [protected])

Request your kind help to resolve the matter
Thanks and sincerely
Mohamed omar