Indian Railway Catering & Tourism Corporation [IRCTC] — Unreasonable cancellation charges of tatkal waitlist ticket

Website:

irctc.co.in

I tried booking a tatkal ticket which was worth inr 5307 including all taxes and charges. Got wait-list ticket which doesn't make sense in tatkal quota. So only option you have is to cancel it. After cancellation i got inr 5120. They deducted around 200 rupees (130 cancellation charges and rest other charges).
This amount is less but it doubles the pain that i didn't get the ticket still have to pay.
Two setbacks for me i will have to buy a flight ticket for my urgent travel and only to attempt booking a tatkal ticket i have to pay 200 to irctc.
Irctc should have decency to refund full amount for all wait-list ticket or at least wait-listed tatkal tickets. If you are not able to provide a confirm seat that is understandable given our population and demand but why does irctc deserve to keep service charge and cancellation charge. I didn't receive any meaning full service.