Indian Railway Catering & Tourism Corporation [IRCTC] — upper berth allocated to senior citizen

Address:	700084
Website:	www.irctc.co.in

Booked a train ticket from ranchi to howrah in
Kriya yoga exp - 18616 (Train number).
Pnr number - [protected]
Date of journey[protected]
Birth preference was lower birth for 2 senior citizens aged 70 and 61 (Female).
But after payment both have been given confirmed upper birth tickets.
This is done when there were 16 tickets available for the train.
It seems a deliberate attempt to harass senior citizens.
Please consider this complaint seriously and make arrangements asap to change it to lower birth.

Attached are 2 screenshots-
1. E-ticket showing the birth allotted.
2. Booking details showing the actual birth preference.