Indian Railway Catering & Tourism Corporation [IRCTC] — violation of consumer rights

During online booking of tickets on the app irctc, there are purposely technical errors called for from the other side that is the operator, and the money gets deducted but no ticket is booked. Also, it will not show in failed transactions. Later on, neither are any refunds givens.
Normal ticket cancellations don't get even 3/4th of refunds, how possibly can u think the operator or the middlemen sitting in government job office is not eating money by violation of consumer rights and security.
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hello Team,

I have Booked ticket through IRCTC, Payment has been deducted from my bank account but Transaction Status says Pending From Bank End
Ticket is booked for today only so please respond as soon as possible
Date of Instance : 5 sept 2018

updesh jain's reply, Sep 5, 2018
Please respond, All the details are mentioned above

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10797
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information