Indian Railway Catering & Tourism Corporation [IRCTC] — wanted to reopen repudiate tdr

Hi Team,

I had Filed a TDR against PNR number [protected] on 2nd of July 2019.

Train No.-12322
Train Name- KOLKATA MAIL

By mistake I selected the reason as TRAIN DIVERTED AND NOT TOUCHING BOARDING STATION instead of Train got delayed by more than 4 hours.

I had mailed [protected]@irctc.co.in for changing the reason for TDR filing on 3rd of July itself but it was not changed. So my TDR gor=t Repudate on 10th July.

It was Rs 990 cost ticket.
Kindly help me reopen my TDR with a valid reason.

Attached the screenshot of the mail and the TDR Repudiate status.

Thanks
Prachi