Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong cancellation charge

Vishvjeet Upadhyay

Address:

Mumbai

Dear sir,

I booked the below ticket through IRCTC app PNR [protected]

After few days I got the below message on 28th December from Railways at

1641pm that

Train No. 01029 of 29/12/2020 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.

This clearly indicates that the ticket booked train was cancelled. Now as I had to go we booked bus ticket because train was not running.

After booking bus ticket I got the message that

Train No.01029 of 29/12/2020 cancelled earlier has been restored now.

Is there my fault. After IRCTC sent message then only I cancelled the ticket.

I wanted to go in train only but what to do.

In evening I cancelled my ticket to my shock I saw only rs. 160 will be refunded but why. Is this how railways are making fool of customers.

I want my all money back. It's not my fault it's railways fault. They should have not sent the messages in 3 hours train was again ready to move. How?

I would request you to check their whole system and let me know.

I want my money back all money.

Regards
Vishvjeet Upadhyay
Mob : [protected]

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 23, 2021

Updated by Vishvjeet Upadhyay Dear sir,

I booked the below ticket through IRCTC app PNR [protected]

After few days I got the below message on 28th December from Railways at

1641pm that

Train No. 01029 of 29/12/2020 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.

This clearly indicates that the ticket booked train was cancelled. Now as I had to go we booked bus ticket because train was not running.

After booking bus ticket I got the message that

Train No.01029 of 29/12/2020 cancelled earlier has been restored now.

Is there my fault. After IRCTC sent message then only I cancelled the ticket.

I wanted to go in train only but what to do.

In evening I cancelled my ticket to my shock I saw only rs. 160 will be refunded but why. Is this how railways are making fool of customers.

I want my all money back. It's not my fault it's railways fault. They should have not sent the messages in 3 hours train was again ready to move. How?

I would request you to check your whole system and let me know.

I want my money back all money.

Regards
Vishvjeet Upadhyay
Mob : [protected]