Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong display of coach

My mom and elderly relatives were travelling from thane to sangameshwar through 10103 Mandovi express which was expected at 7.51am. We had reach the station well in advance at about 7.20am and stood as per the coach announced but when the train arrived that we realised, the coach position is wrong and everyone started running and most of them were elderly people travelling and while running my aunt who's 70, fell. Now I want to know who's responsible. Also I want compensation as you have put my entire family at risk.