Indian Railways Complaints & Reviews

Employees are Not present at railway ticket window during train coming time sometime in urgency passenger get in the train without ticket and makeing great request and no one will update about train coming time even if one can question than they reply harshly and told that it is not his duty, than why they take salary and called as government employ. Such a backward management.

Train number 11068 Saket Express. My PNR number is [protected]. Date of journey 26 May 17 from Nasik to Kalyan. The reservation coach S1 is occupied by passengers of general class. I did not hv place to stand or passage to my seat. I had to pass through every single person sitting on the floor. I had a doubt whether I am travelling in General coach. Pls look into the matter. Passengers who reserve seats deserve better services. I had to take luggage on my head till my seat as the coach was full of people sitting on the floor. I had a lot of inconvience. Better services may be provided pls.

From

P s aravindakshan
Income tax office
3 gandhi road,
Salem

The senior divisional commercial manager
Southern railway
Chennai division
Moor market complex
5th floor,
Chennai-3

Sub: non receipt of parcel sent from chennai to salem - complaint - regarding.

Ref: parcel receipt no.[protected]Pwb/sa-sa-salem jn./cash dated[protected]
*
Sir,

I am sorry to bring certain facts for your urgent consideration and favourable action:

My friend sri prabula kumar, editor mukhangal magazine, chennai booked a parcel of 11 kgs. Vide parcel receipt no.[protected]Pwb/sa-sa-salem jn./cash on[protected] addressed to me at salem. The said parcel is yet to find its destination. It is ascertained today by my friend that it is still lying in the parcel office at chennai.

It is further brought to your kind notice that when he was booking the parcel, some agents/touts told him that if he spend rs.400/- the parcel will be sent in the same day or it will go in due course. Now it is evident that the person at the parcel counter in connivance with the unscrupulous agents is deliberately delaying sending the parcel.

Hence it is prayed that the matter may kindly be looked into and ensure that the parcel is sent to me immediately without any further delay.

Yours faithfully,

Salem p s aravindakshan
[protected] income tax office
3 gandhi road,
Salem
Copy to:

The senior divisional commercial manager
Southern railway, d r m office, suramangalam, salem

It was a real bitter experience​ while traveling from Howrah to Chennai by Howrah Madras mail.

Though our luggage was secured by chain lock, it was lack of TTE to prevent unauthorised Traveller to be present in the coach during night hours, as the burgler had cut the chain lock and stole two suitcases containing valuables.

This incident happened during the wee hours between Kurdha Road and Cuttack.
Inspire of complaint and FIR, no action has been taken not any intimation of our stolen luggage.

It's clear that Railways has to be held responsible and need to compensate accordingly.

There is no display of the coach position and escaltor in shoranur junction as it is a junction but no facilities are there also there is a difficulty of the platform at which platform the train is coming. Please i request you to solve this problem as soon as possible because there is very much difficulty for us and the old persons who could not run or walk properly...

I had booked my hero pleasure from ambala cantt. To nagpur on 06.05.2017 with prr no. 773688. While booking, i was told that once my vehicle reaches nagpur, i'll be contacted on the contact no. Provided. I tried tracking the parcel but it showed no result. After waiting for a week, when i went to chaeck the whereabouts of my vehicle on 13.05.2017, i was told that i'll have to pay rs. 711 as it has arrived on 09.05.2017 at 11:00pm and they had to keep it safe since then. On asking about being contacted, they gave a number of different statements like yes we did call you, the person who called you is on leave and we are not supposed to call you to intimate about the parcel. On checking their register maintained for keeping records of calls made, it was found that no call had been made on my contact no. It was also found that they had called everyone whose parcel was loght in weight but not others with a heavy parcel. Thus, i had to bear an expense of rs. 711 that too not because of my mistake but because of their negligence or we can say intentional negligence towards their duty.

Sir today on dt.[protected] i was travelling in train no. 14674 from amritsar to sirhind.
Train reached 35 minutes late at jalandhar city. But running status was showing that train has passed jalandhar can't also and running just 10 minutes reja. It always happening at online rail enquiry running status update. Trains reaching amritsar always shows running status at right time while trains run late. Pls do the needful at the earliest.
Thanking you

Dear sir,

I am ajay kant jha i was book 2 ticket from esplanade ticket counter
My first ticket pnr no - [protected] and second ticket pnr no -
[protected] i purchase that ticket through my debit card but my plan
Was changed that why i cancelled that ticket dated on 8th may 2017
After 15 days i not got my refund. Then i visit railway counter then they give me a number for contact that is[protected] i try more than 100 time but if busy or not taken the call.
So please look this matter. I am waiting your response.

Thanking you

Ajay kant jha

Email. [protected]@gmail.com
Phone - [protected]

Hello sir, meri koi complaint nahi hai bus main apna view dena chahti hu...
Tejas train mumbai to goa jo start hui hai... Aaj suna usmay kafi prob hui... Like headphone churana... Lcd tood dena etc... Hamare dekh ke logo ki soch pata nahi kab change hogi... They are cheep people... Pls sir us train may cctv to the aap un log par kuch action le sakte hai... Agar railway kuch karega nai to in jaise log ka husla aur badega... 10 par kuch karyawahi hui to 100 apne aap thek ho jayege... Plz sir apse request hai ke aap kuch kare...

I had booked a ticket on 16th may 2017 but it was not confirmed so i had to cancel it. Ticket cancellation done on 17th may, 2017 but refund not yet received of rs.3920
No response from customer care number as well as email.
Kindly look into the matter. Costumer care numbers being busy since last 12 hours and no proper response from irctc end. Costumer care executive responded saying the refund will be given within 2 days.

I had lodged a complaint earlier also regarding no proper ticket vending service at Byculla station, but still not received any reply neither seen any action taken against the complaint.

Still the scene at Byculla station is same during peak hours, very very difficult to get ticket as only three counter are working out of 6 and 1 automatic vending machine is working out of 5.

Kindly take necessary action so that common people don't find difficulty during their railway journey or at least reply to my email with a solution to this.

Dear Sir,

We have booked two box from pokran(pkn) rly stn to ghaipur city rly stn vide parcel receipt no. 983123 dated 16/04 /2017 with passenger ticket no [protected] to be board on 16/04/17.


After Enquiry at gct rly station my parcel not rec'd till date.

I request you humbly to please arrange to deliver my boxes at Ghazipur City. (GCT) Railway Station at the earliest

An early action in this matter shall be highly appreciated.

Thanks & Regards,

Sugrah kumar

Respected Sir, I was to board a train called Panchvalley 59386 from GWL to JRC on 23 May 17. I was surprised that only one boggie of Panchvalley is attached to Chhatisgarh exp. My question is how a new passenger will come to know about only one boggie of different train is attached to different train. why no mention on the train ticket Even though in the announcement also it was not mentioned. Sir due to your silly mistakes i have suffered a lot. With no option left i had travelled in general compartment with general ticket.My sleeper confirm ticket got waste and i lost 380 Rs I asked for permission to travel on same e ticket in different train i was denied by railway staff at GWL.

यह ट्रेन लखनऊ से आनंद विहार है जिसका किराया अनीय ट्रैन रिजर्वेशन से अधिक है पर यह ट्रेन जगह जगह रुख कर अनेय ट्रेनों को पास कराती जाती है यात्री के पैसे और समय की आपके सामने कोई कीमत नहीं है किसी को घर जलदी जाना है या नहीं 1 अंत में मेरा यही कहना है कि आप ऐसी ट्रेनों को बंद कर दो जिसमे पैसा अधिक वसूला जा रहा है और सुविधा के नाम पर कुछ भी नहीं है जनता के पैसे को लूटकर आप मजा मार रहे है

I have booked 2 tickets in 2ac class in train no. 04501 date 23rd may2017, travel station lko to cdg.
At the time of reservation our pnr status was rac but on 23rd we got message seat confirmed in 2ac birth no.*& *.
Bt after chart prepared our pnr status has been changed from 2ac to 3ac (This thing happens only with us) & we forced to travel in 3ac while we paid amount for 2ac and deducted the same from our account.
For this incident (Degradation of 2ac to 3ac) we dont have prior information & suddenly we have to travel in 3ac.
My complain is that we spend our money for 2ac not for 3ac (In 3ac very bad washrooms with bad smelling and no water) why this thing is happens?
Will be get our refund for 2ac?

I was travelling from yeswantpur to secunderabad by train no 12736 garibrath express. The thief has cut the suitcase and stolen my jewellery worth rupees three lakhs. I have filed complaint in secunderabad p.s. on 20.3.2017 the day of theft itself. It is more than three months and no action has been taken. My daughters marriage jewellery has been stolen and I humbly request railway authorities to find my jewellery of 100 gms of rs. 3 lakhs. The loss is unbearable to me. Kindly take immediate action sir please. Iwill be grate ful to you sir.

Dear sir,
I have a booked 5 begs indore to ahemdabad. But i have received at 4 begs in ahemdabad station. To begs loaded at tran no. 19310 slr. 57450. Loading beckside in 2nd compartment. But ahemdabad station unloading 4 begs only.
1 begs are missing in station. Tran coach seal indore to vadodara and vadodara to ahemdabad. Ahemdabad unloading 4 begs.
Please chek my 1 begs.
Thank you.

I am traveling in Ala Hazart 14321 train in S4 seat 25 but other person are having general class ticket and travelling in reserved coach. What is the use of taking reserved sleeper coach ticket from Moradabad to Jaipur.No Ticket Collector come in the coach and no RPF security guard comes in the train. Reserved coach becomes general coach
Kindly take strict action in this matter and improve the condition.

Thanking you
Yours faithfully
Mohammad yusuf khan

Sir. Apke management ki wahaj ki bahot logo ko taklif hoti he.. Mere father ki train thi lko to adi on 23 may.. Or wo nhh se aa rahe the saramjeev se or lko se ek station phele hi train ruk gai or 3 hr late ho gai jisske karan mere father ki train miss ho gai... Or wo heart problm he... Ab ap bataiye iska bhugtan kon karega... Ministry ya fir pm... Agar ap logo se rail mantralye sambhala nahi jata he to please leave them... Thnks
Ravi Verma
[protected]

Sir
Myself mohammed riyaz ali, sir my motor cycle above 60cc and below 350cc is booked on 10/05/2017. Prr no. [protected] and lt no. 0493741 from visakhapatnam (Vskp) to balharsha (Bpq)
But the parcel not reached the destination station
Parcel over carried to ndls on train no.22415, parcel unloaded as on dt:13/05/2017
Sir please reloading the parcel on ndls as possible as earlier
Thanking you sir