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ItzCash Card
ItzCash Card Ltd.
Customer satisfaction rating: 92%
Submit a Complaint
198
COMPLAINTS
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ItzCash Card Customer Care

ItzCash Card Ltd.

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Address
601/602, 6th Floor, Jai Ambe CHS,Juhu Versova Link Road, Andheri West
Mumbai
Mumbai City District
Maharashtra
India - 400053
Landmarks:Next to HDFC Bank
Above Aroma Garden

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
62
down
35

Phone:
Phone:
up
22
down
19

Additional info
Registered & Corporate Office
Top 14th Floor, Times Tower, Kamala City, Senapati Bapat Marg, Lower Parel, Mumbai – 400013
Tel: +91 22 6112 5656

Customer satisfaction rating
92%
Complaints
198
Pending
0
Resolved
183
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

ItzCash Card related photos (47)

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ItzCash Card Complaints & Reviews

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Itzcash Card — My EbixCash Card not working

 Kirti R on Nov 6, 2020
I have 2 EbixCash cards with expiry till 2021 & 2022 resp.
However, I am unable to access these cards as I keep on...
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Itzcash Card — Card is not delivered even after five months

 Manikishore Sannareddy on Oct 14, 2020
I've ordered an EBIX cash card on May 20th which is not yet delivered and i've connected twice or thrice to customer support...
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Itzcash Card — Refund issue

 Karthik N S on Oct 12, 2020
I have made a transaction in Acko insurance and had to cancel the transaction and from the vendor, refund initiated they have...
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 [email protected] on Sep 27, 2020
I have been following up obver mail about non working of my card. (Mail attached). However seems you guys are too busy. No one picks up customer care no.

I need the solution immediately of this issue and update asap.


gift card issue hdfc bank non working
gift card issue hdfc bank non working

Complaint Status


[Sep 27, 2020] ItzCash Card customer support has been notified about the posted complaint.

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     [email protected] on Sep 26, 2020
    Dear ebix cash,

    I have been follwoing up for my gift card issue, however no response from your end. Even customer care number remain unanswered.

    Please solve issue urgently


    gift card issue hdfc
    gift card issue hdfc

    Complaint Status


    [Sep 27, 2020] ItzCash Card customer support has been notified about the posted complaint.

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       Aney Kher on Sep 22, 2020
      I have an ebix cash gift card with validity upto july 2022. However im unable to use this card. It show me error - card expired. The website where you get to know information card is showing error.

      Feel free to reach out to me

      Complaint Status


      [Sep 22, 2020] ItzCash Card customer support has been notified about the posted complaint.

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        Itzcash Card — Hdfc ebixcash gift card

         ankitjca on Aug 3, 2020
        I have an ebix cash gift card with validity upto april 2022. However im unable to use this card. Whenever i swipe the card...
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        Itzcash Card — fraud transaction from my netbanking through itzcash card

         debojit89 on Oct 10, 2019
        Date of incident 06-oct-2019
        Fraud transaction happened to the itzcash wallet of a icw b2b customer of itzcash. Compliant...
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        Itzcash Card — unauthorised transaction on my credit cards

         Sakthisaravanan on Mar 8, 2019
        Hi sir/madam,

        This is regarding the fraudlent transaction happened on my credit card on 7th march 2019 at...
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        Itzcash Card — fraudulent transaction using my sbi credit card. [Resolved]

         Shiva Ramakrishnan on Dec 21, 2018
        There were two fraudulent transactions 5000 each was made from my sbi credit card showing merchant as CC Avenue.
        br...
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        [Resolved]

         [email protected] on Dec 7, 2018
        Kindly look down and try to refund the amount

        Order bank reference number

        Tracking id

        Order card type

        Order card name

        Order bill name

        Order bill address

        Order bill city

        Order bill state

        Order bill zip

        Order bill country

        Order bill telephone

        Order bill email

        Order ip

        Order url

        Order no.

        Order datetime

        Order amount

        Order currency

        Order status

        Order bank qsi no

        Order reciept no

        063826

        [protected]

        Credit card

        Visa

        Raju kumat

        Nanananana

        Nana

        S

        000000

        India

        [protected]

        Na

        42.106.78.239

        https://myaccount.itzcash.com

        Zmod[protected]

        [protected]:02:17.05

        5000.00

        Inr

        Shipped

        [protected]

        [protected]

        092878

        [protected]

        Credit card

        Visa

        Raju kumar

        Nanananana

        Nana

        S

        000000

        India

        [protected]

        Na

        42.106.78.239

        https://myaccount.itzcash.com

        Gmod[protected]

        [protected]:38:10.453

        5000.00

        Inr

        Shipped

        [protected]

        [protected]

        Best regards,

        Anil gupta
        Risk executive

        Infibeam avenues india private limited

        Plaza asiad, level ii, s. V. Road, santa cruz (West), mumbai 400054
        Anil. [protected]@avenues. Info | +[protected] | +[protected]

        Chat supportcid:image005. [protected]@01d240cc.136e7dc0
        To raise a ticket: click here
        Email: [protected]@ccavenue.com
        Visit us at: www.ccavenue.com/india

        Recognition of excellence

        Best innovation in payments & transfers - 2017'skoch new economy award 2016 - silver' by skoch payments award'digital innovations in the smb sector - 2016' cisco & cnbc-tv18's digitizing india awards'best ecommerce payment innovation - 2016' by franchise india at the indian eretail awards

        From: ravi. [protected]@gmail.com — ravi prasath [mailto:ravi. [protected]@gmail.com]
        Sent: friday, december 07, 2018 11:17 am
        To: [protected]@ccavenue.com; [protected]@ccavenue.com
        Subject: fraud transaction report

        Risk-ccavenue
        12:10 pm (1 hour ago)
        Order bank reference number tracking id order card type order card name order bill name order bill address order bill city order bill state order bill zip order

        Ravi prasath
        Attachments12:12 pm (1 hour ago)
        — forwarded message — from: risk-ccavenue date: fri, 7 dec 2018 at 12:10 pm subject: re: fraud transaction report to:
        Complaint marked as Resolved Jan 7, 2019

        Complaint Status


        [Dec 07, 2018] ItzCash Card customer support has been notified about the posted complaint.
        Verified Support
        ItzCash Card Customer Care's response Dec 07, 2018
        Dear Sir,

        Kindly provide us your contact no enabling us to speak with you regarding the query and arrange resolution for it.

        For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you.

        Regards,
        EbixCash Customer Care Team.

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          Itzcash Card — money no transfer in my bank account [Resolved]

           shammi talwar on Nov 13, 2018
          Dear sir, my TDI.NO-4350612 my shop Name :-Kashmir Cutpiece House, Kali-kamli Bazar, Uttarkashi pin 249193 iam swep card no...
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          Itzcash Card — unable to transfer money to wallets [Resolved]

           Ishan.sawhney on Nov 11, 2018
          The prepaid card itself is not very useful as the prepaid card does not have a high value, only denominations of 10000. Moreover...
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          Itzcash Card — money blocked in the name of agent ids for almost many months [Resolved]

           Vikram Sarkar on Oct 27, 2018
          Sir/mam, i am an agent with id - itzic83048. Almost in december 2017, two represntative of your company came to me namely...
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          Itzcash Card — fraudulent transaction on my sbi credit card [Resolved]

           Arjun_Agarwal on Oct 15, 2018
          There were 3 fraudulent transactions carried out through my SBI Credit Card of Rs. 5000/- each showing merchant as CC Avenue.br...
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          Itzcash Card — card expired [Resolved]

           Somasonu on Aug 29, 2018
          Hello all, i have received itz cash card (Card no [protected]) who validity is till 08/18, i have been continuously...
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          [Resolved]

           Sharad Sharad on Jun 21, 2018
          The ticket was auto cancled 12th June, 2018 which i booked via ITZ'S payment gateway. The amount should have been refunded by 13th June, 2018 but has not been refunded even after 9 days. According to IRCTC the ticket has been cancelled and the amount has been sent to ITZ but the refund has not been credited to my account.
          Cancellation id- [protected]
          ACTUAL REFUND DATE 13-Jun-2018
          BANK RFND TXN ID[protected]


          irctc refund refund given by irctc but not credited to bank
          Complaint marked as Resolved Aug 12, 2018

          Complaint Status


          [Jun 22, 2018] ItzCash Card customer support has been notified about the posted complaint.
          Verified Support
          ItzCash Card Customer Care's response Jun 26, 2018
          Dear Sir,

          We are unable to contact you and inform the below refund status as there is no contact no mentioned in the above complaint.

          The said transaction has already been refunded to your bank hence kindly check at your end and revert if any query.

          Issue Date Request Date Completion Date Bank Ref. # Remarks Refund Amount
          [protected]:34:41 [protected]:47:48 [protected]:47:49 [protected] IRCTC Bulk Refund INR 1107.60

          For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you.

          Regards,
          EbixCash Customer Care Team.

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            [Resolved]

             Avinashsood on Apr 4, 2018
            I have a swipe machine of paytivo tid no 4703415M company is deducting 402 rupees of monthly charges where i was not aware of this.kindly refund the charges of nov.dec.jan feb.march. and kindly tell the montjly charges of this.lot of time i have been called up customer care but no reply from there.at the time of purchasing agent told me thats this is free of monthly charges and they took the payment of 10000 of this machine.
            Complaint marked as Resolved May 12, 2018

            Complaint Status


            [Apr 05, 2018] ItzCash Card customer support has been notified about the posted complaint.
            Verified Support
            ItzCash Card Customer Care's response Apr 06, 2018
            Dear Sir,

            Kindly provide us your contact no enabling us to speak with you regarding the query and arrange resolution for it.

            For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you.

            Regards,
            EbixCash Customer Care Team.
            [protected] Avinash
            Avinashsood's [Complaint's author] reply, Apr 7, 2018
            9857983852 And lot of time I have speak to your customer care but they are not aware about this Ridiculous company does not know their charges.
            Hi sir /madam recharge is not done but the dth company has deducted the my balance plz i requested refund my recharge amount rs 150.

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              Itzcash — transaction related [Resolved]

               sonudakra on Mar 31, 2018
              Sr.No.

              Order ID

              Merchant Type

              Status

              Transaction ID
              br...
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              Itzcash Card — my agent id not received till yet [Resolved]

               deepali pavan gupta on Mar 17, 2018
              Sir/mam
              a have submitted all the documents and money for the renewal of our agent id(IRCTC) 25 days before and my...
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