Indian Speed Post — Un delivery of courier

Website:

www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

Dear sir and mar as I Paritosh Jaiswal as citizen of Varanasi India actually my friend make a courier via speed post on dated 24 July 2021 but still I did not received my courier as its a very document is available in the courier which is very much important for me to get received to me as soon as possible as on those courier the documents is regarding to my career and life but the Indian Speed Post courier did not understand the problem of customer where I visit the several times to their website to check the status of courier which is in transit but they yet not updated the status of courier where the the exact location the courier parcel reached not only this but also I have given a call to customer care of the aforesaid courier company customer care they also did not given me a satisfaction answer only told that we are going to take 4 to 7 working days to get delivered the courier than what a meaningful use of speed post rhe customer can use a simple courier for that actually the courier is coming from Rachi Jharkhand which is not so far from Varanasi up which is a final destination so I request you kindly take an initiative action against aforesaid courier company

Courier Id number is EJ[protected]IN