Indiapost — Loss of items from business parcel

Website:

www.indiapost.gov.in

Our company have business parcel account in india post, T.Nagar, Chennai-600017. Our company Customer ID: 52287 & Cont ID:40196287. We booked business parcel 2 boxes from Chennai to Agartala on 4th Dec 2021. Tracking No CT[protected]IN(Parcel weight 31.250KG) & CT[protected]IN(Parcel Weight 30.250KG). My customer received CT[protected]IN this business parcel on 16-Dec-2021. Someone from IndiaPost employee mishandled the parcels and took all items from the boxes and put used old clothes and bricks inside the box and stitched the cloth cover again and send it. When it was reached to my customer place the parcel weight is only 12.40KG only. I am very frustrated for past two days due to this issue without proper sleep. Becoz it's very huge loss for us. The second box tracking no CT[protected]IN this business parcel is in still transit. We put both the parcels in same time only. Kindly advise me how to get compensation from IndiaPost. It's very huge amount.