IndiGo Airline — Check in bag weight

Address:

Pune, Maharashtra

Dear Sir, I was traveling from pune to delhi on 18th sept . (PNR -TEJ6XK ) FLIGHT 6E406 I had one cabin and one check in bag which was within limit of approved weight . however on COUNTER the lady told me there is extra weight of 5 kg, unfortunate it was not displayed on my side . so I trusted although I had doubt, I paid 250x 5 = 1250 rs . the bag was checked and sealed as process . the moment I landed in delhi in my company guest house, we have weighing balance, I checked the bag without disturbing the seal . it was showing 14.5 kg .I have photographed the bags weight WITH seal. I understand different weighing balances showed variation of 200 to 3oo gm but not in 5 kg . I had to attend workshop which was on 19th and 20th I flied with same bags to Bangalore ( ref-F8ZCVM ) . The weight was showing on delhi counter 14.6 kg something . how it is possible ? there was mistake looking the 14 digit to 19 . I am regular customer of indigo and this experience shocked me . its not the money but trust . kindly refund my money . I have proofs of photographs with me . regards dr. Harshad Mali [protected]