[Resolved]  IndiGo Airline — fraud by indigo to mint money from customers

Our flight was scheduled on 19th sep 2019 at 955am me my husband and our infant reached the airport before time to proceed to the checkin counter the indigo employee sitting at the counter was very slow and somehow disintered in doing what she was doing we kept waitingthere were several queues with unhappy comstumers as continued to wait it occured to us that we might aswell get late so my husband suggested that we look for another counter with lesser amount if people and faster service we shifted to another counter where we had to again stand for our turn when we finally reached the counter the indigo employee sitting there saw our tickets and asked for our identity proofs which we gave her right away she weight our luggage put the bags on them and directed the helper there there to place them properly when we were almost done she happens to ask her colleague sitting in another counter to help her with something after which she tells us that the counter or window for our flight has been closed and we need to reschedule we couldnt understand what happened we kept asking her but she wasnt herself sure so she sent us to another counter where the lady sitting dint dint care much just said that we should go to another counter and this moving from one counter to another and asking them to help us out continued finally we were led to the counter where there were may like us standing and asking for the reasoning and some way out but the employee sitting there were rude and clueless just that they were sure that we had to reschedule in the next flight and pay the difference in flight it was out of blue for us completely unacceptable yet they somehow chose not to listen to anything we or anyone else said we kept telling them that their employees kept waiting us in the queues first and later kept sending us from one counter to another we also told them to check the cameras. But they couldnt care less later we were directed to the conter were we had to book the tickets yet again the lady there was quite rude and just told us that we had to pay 5500 more for the next flight it as it is was not convenient for us so we denied to pay that much and then the guy sitting in the counter where he was dealing with such queries just to # us up said he will help us out with that and so he sent someone and told her to make it to 1500 per passenger with came out 3000 in total this has happened to us earlier on srinagar airport with indigo itself that time i was travelling with my sister and the difference of fate they were asking that time was 30000 i didnt know of this being tenor usual behaviours back then but by now i know for a fact that they have made it a habit fo do this to their customers and then make them reschedule their tickets again with the difference in the fare which is a huge amount at times and most customers are helpless in such situations and they do as they are told after a lot of begging and harrassment this time i found it mandatory to being it in notice of the higher authorities and this has become a norm for such money mongering companies i expect justice from the government authorities at the earliest regards