IndiGo Airline — Regarding non-cooperation of Indigo staff for boarding of Flight from Srinagar to Raipur and baggage miss at Delhi

Address:

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

I had booked a flight from Srinagar to Raipur via Delhi having PNR OKCDVF and WWECSJ and reached airport well before time. Web check in was also done before reaching the airport. Boarding pass was also printed from machine 1hr before. We went to the counter for dropping the baggage and talked to Indigo staff for dropping the baggage for flight to Delhi. He said " Be in que of domestic flight, this is for international. We went in the que which took nearly 20mins and reached the counter 35mins before. The Indigo staff said "I cannot take the luggage as you are late". We told him that we were on time and asked for baggage drop but nobody called for the flight before closing the counter and even after telling them, they asked to be in que. The same could be checked in CCTV and recordings. Then they asked us to contact the Indigo office, we went there with our luggage and then they asked us to board with luggage in the flight and it took 10mins and then we we rushed to 2nd security check and reached the gate 15-20mins before departure but the gate was closed and no airline person and staff was there to help. I again rushed back to security check asked them to call someone from indigo but no one was available. We would have boarded the flight if Indigo staff have cooperated. I also dialed indigo helpline which got disconnected twice after informing the issue and later they said we should talk to airline staff in Srinagar only. It took more than 40 mins to meet the Indigo staff only when the same staff from ground floor came up. They asked us to come back to office and told us to get our flight rescheduled to next flight at 10:40. They called them at 10:30 to board us and got refused by Airline staff due to only 10mins remaining for flight. Finally the flight at 3pm was rescheduled and we reached Raipur at 9 PM and received at call from Indigo after landing that one of our baggage is left at Delhi. We came back without one of our luggage after giving our address to the Airline. They charged us 25k for rescheduling the flight i.e 2500 per passangers for which they themselves are responsible.
Nobody from Airlines announced at the luggage drop site for the closing of counter for particular flight and made us to be in que. Nobody helped for boarding the flight. We haven't received our luggage yet. The issue of Srinagar could be checked with CCTV and other gadgets installed in Airport. The negligency from airline staff end has caused harrasment and loss of money resulting in health issues of one of our passanger.