Indigo Airlines — 26/04 unhappy with bengaluru ground staff

Address:

Bangalore, Karnataka, 560043

Dear sir / madam,

Good morning !

I, rajan khiatani have been a frequent indigo flyer but have never been dissatisfied in the past as i was on 24/04 !!!

I, arrived from del (To blr) on flight 6e 691 @ 2113 hrs & too my surprise my checked in baggage had not arrived ??? I was informed by the on duty indigo person (Mr. Karthikeyan) that my baggage including another 7 passengers wud arrv an hour later via deh-del flight. Though he said the baggage wud be dlvrd to my residence but i insisted that i'd wait & rcv it personally.

I, waited for about 15 mins & then walked up to him a/w fellow passengers (They too opted to wait to collect their baggage), mr. Anil kumar agarwal & mrs. Anita agarwal and requested that we'd be dropped to our residence once our baggage arrives since it wud be rally late in the night - more so i had just arrvd from jaipur in the morning so was quite fatigued.

Mr. Karthikeyan was absolutely unprofessional in his behaviour by denying our request & it thus made me lose my composure. Now since the fellow passengers & me both got a little vocal hence the intelligence officers on duty intervened (Mr. Chauhan / mr. Tiwary). They too after hearing the incident advised mr. Karthikeyan to arrange for a cab service but here too he was unapologetic & refused saying it was not his concern !!!

Well, i can go on & on but wish to bring to your kind attention that it is mandatory & either o[censored]s to take remedy on humanitarian grounds considering the essence of the situation. Had it been during morning or mid-day hour i wud have simply walked out but since it was really late in the evening we requested anticipating the indigo crew wud be courteous, well sadly it boomeranged ???

Fyi, i reached home a little over midnight but very dejected & bothering the peace of my family.

I, sincerely have come across such a situation on my long distance travel as well but have had the airlines both apologetic as well as compensatory.

Hope this msg is accepted in a sporting sense.

My pnr was sdc6xq.


Bregds / raj
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