[Resolved] Indigo Airlines — 6e 266 delayed | |||
I have to fly from hyderabad to bhubneswar to attend my brother’s engagement at 11:30 am ist. Now the airline staff are telling it will be further delayed due to bad weather in bangalore which is not at all a justifiable one (Temperature in bangalore is 18-29 c). Airline staff (Preeti we were intimated as asst. Manager) is again tellingbit can be further delayed. I seriously don’t understand the actual reason for the delay and i expect the actual reason else i strongly want the complete fare back. The worst part is there is no alternative that has been taken care and staff near the gate is utmost pathetic in responding to the issues. Pnr : kdgkjp Was this information helpful? | |||
Jan 24, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 24, 2018 IndiGo Customer Care's response Hi Dilip, We are sorry for the inconvenience caused to you due to the delay in flight 6E 266 from Hyderabad to Bhubaneshwar on 22nd December 2018. After reviewing the matter internally, we would like to inform you that the flight was delayed due to bad weather at Bengaluru airport, which is beyond our control. Please know that Bad weather, Air traffic congestion is beyond our control. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. However, we will have to respectfully decline your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, Team IndiGo | |||
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