[Resolved] Indigo Airlines — 7 members family had trouble check in in the indigo baggage counter reg.

[email protected]

from Visakhapatnam, Andhra Pradesh

Website:

www.goindigo.in & Makemytrip.com

Ndigo pnr is cljsyk - 6e 882 on today evening (22 sep-19) maa (T1) to vtz (Chennai to visakhapatnam) 17.55 hrs -19.15 hrs for my family members of 7 nos whose boarding pass is not issued even they had reached 1hr before the departure, request was made at indigo luggage counter at terminal 1 domestic chennai air port.

I want to book the complaint on indigo-chennai airport on the above incident, we have paid the amount rs. Which was entirely ruined.

At the same time and the same flight one of my sister mrs. Alagammal bose was got the online boarding pass but who did not allowed to check in by indigo rep. Details: pnr no. Ziw1sz 6e-882 22sep the advance booking paid amount was rs.3591 which is also ruined at the indigo luggage counter in the chennai domestic airport.

We are the regular customer of indigo got the critical situation at the chennai airport because of the way indigo reps. Are acted turbulently. The same complaint is also booked on indigo-chennai airport.

The return ticket of the one of the family member by tomorrow indigo flight no.6e-6001 pnr5vrh 23sep for an amount rs.2707 is also got ruined.

We imposed to book again press ticket for the next day due to irresponsible indigo reps. We booked the ticket for 7 members of the family again for rs.19393 from chennai to visakhapatnam flight no.6e-6835 pnr: hjfg2q 23sep.

All the above tickets are booked through makemytrip.com.

I request indigo-chennai and makemytrip.com should go thro this and take action to refund the ruined amount as soon as possible and reply at the earliest.

With thanks & regards,
T. Kannan
Mob.[protected]/[protected]
Email: [protected]@gmail.com

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Oct 29, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

IndiGo Customer Care's response Hi,

We understand the discomfort you must have faced. We’ll have to connect with our respective departments to gather all the details regarding your case. Please allow us sometime.

Regards,
Team IndiGo

Verified Support

Sep 28, 2019

IndiGo Customer Care's response Hi,

We regret the experience you had with us. Please know that the check-in counter closes 45 mins before the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, passengers reported at 1725 hrs to our counter for the flight scheduled to depart at 1755 hrs. Since our check-in counter was already closed, our staff was unable to accept passengers for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore our airport team offered to accommodate passengers on the next available flight subject to payment of applicable charges, which was not accepted by passengers. We hope for your understanding.

Regards,
Team IndiGo

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Comments

7827159130

from Mumbai, Maharashtra

What is this ? Flight or bailgari, flight no.6E 841 Mumbai to Delhi timming 8.10pm.

Passenger are ill, any misshapening who is responsible.

IndiGo Customer Care's response, Sep 26, 2019

Verified Support

Hi,

We regret the inconvenience caused and know they result in a lot of discomfort to our passengers. But here, your flight was delayed due to late arrival of the incoming aircraft. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo