[Resolved] Indigo Airlines — a typographical error in the name | |
I made a typographical error in the name while booking the ticket. I called up customer care to correct it. I did not get a good response. I was asked to cancel and book another ticket. I did further enquiry and came to know that typographical errors could be corrected. Customer service should help customers in every possible way and invest their trust. Was this information helpful? | |
Apr 19, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 19, 2018 IndiGo Customer Care's response Hi Susan, We regret to hear about your experience. We would like to inform you that name changes are not permitted on a confirmed booking. Further, we request you to share your booking reference/ PNR number so we may look into it. Regards, IndiGo Team | |
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