[Resolved] Indigo Airlines — about the services on flight and the hygiene on board. | |
Good day sir, Sir i am archit srivastava, it’s the feedback to the flight 6e5097 flying from mumbai to delhi on 20th august 2018 and my pnr number is pggh3a. I have been flying with indigo for more than a decade time now. And recently i realised every time i board the flight the standard of the flying experience has been going down badly. Starting with the flight had had lot of mosquitoes and according to the protocol nothing could have been done during the flight time. Coming to my seat 30d the last one, as it is the seat is uncomfortable and adding to it the seat was completely torn off. When i used the restroom it was stinking badly, just to mention before the airlines and lot of airlines still put a room fresher or a spray to keep it hygienic. If you go and search my name i must have flown at least 10 times in this quarter but i am deeply disappointed with the standards going down. During the boarding period people were literally shouting for their seats as some seat had gone to dry clean and the professionalism of the crew couldn’t be seen at that very moment. I am just mentioning this is because if i fly i like my flight to be smooth and relaxed not giving feedbacks or complaining to the airlines. Thank you so much. Warm regards Archit srivastava Contact number [protected] Was this information helpful? | |
Sep 21, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 21, 2018 IndiGo Customer Care's response Hi Archit, At the outset, we sincerely regret the experience you had on our flight. We would like to confirm that at IndiGo we strive to exceed customer expectations at all customer contact points and each one o[censored]s is expected to provide a hassle-free experience. Further, we have shared your experience with the concerned department to avoid recurrence of such incidents. Please be rest assured of our continuous efforts and commitment to ensure high levels of customer satisfaction. Regards, IndiGo Team | |
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