[Resolved] Indigo Airlines — about the unhygienic condition and poor response from staff

Umag Mittal

from Mumbai, Maharashtra

Address:

600127

I have been a frequent flier with indigo for the sector surat to chennai on a round trip. I took 5 flight in a period of 1.5 month under which the cleanliness was one issue on indigo false assurance is being given. Also staff is marking passenger as an unruly, now indigo has stopped responding to mails as well. Expecting serious action over airline. Also need a explanation on what basis has staff marked the passenger as unruly.

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Jan 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by Umag Mittal A appeal to fellow passengers please do not fall prey to their worst service and please do not pay for the xl seat as it is very much unhygienic and also on asking for cleanliness staff is marking passenger as an unruly passenger. Kindly please find the attached screenshot of the uncleaned seat. Also please do not buy food as it is very much stale and cold on top of that indigo is not even bothered to respond to customer

Verified Support

Dec 07, 2018

IndiGo Customer Care's response Hi Umang,

We are sorry to note that we could not live up to your expectations. Please be rest assured that one of our representatives will contact you soon to address the concern.

Regards,
IndiGo Team

Verified Support

Dec 07, 2018

IndiGo Customer Care's response Hi Umang,

We believe that someone from the team has already contacted you and the feedback has been shared with the concerned department. We look forward to your understanding in this regard.

Regards,
IndiGo Team