Indigo Airlines — Accident at vadodara airport on at indigo bus 16.02.2017

Mohammed Ali.I

from Gurgaon, Haryana

Address:	390022
Website:	www.consumercomplaints.in/complaints/indigo-airlines-c32992.html

I have booked my ticket to travel from vadodara to mumbai by your flight no 6e 568, ( pnr no kg 54 qk )scheduled for departure at 08.05 am and from mumbai i was to travel to coimbatore by another flight.

At about 06.00 am i have reached vadodara airport and got the boarding pass and my seat no was a28 ( window seat).
At about 07.40am it was announced that all the passengers with window seat were asked to board the first bus and accordingly i have boarded the first bus. About 40 to 50 passengers boarded the first bus. When the bus reached near the aircraft, the bus was stopped and passengers started getting down from the bus. After 4 passengers got down, i was the 5th person to get down. I was having only one bag with me and i was getting down from the bus, holding the travel bag in my right hand. When i was about to step down from the bus, suddenly the driver closed the pneumatic door and my right hand, below the shoulder got caught in between the 2 doors. I experienced severe pain, knocking the door with my left hand and shouted to open the door. The other passengers inside the bus also started shouting at the driver to open the door, but it went vein. On seeing my pathetic condition, a lady passenger on the ground rushed to the front door, shouted at the driver to open the door and then only the driver opened the door. I came out of the bus, walked to front door and questioned the driver, why he had closed the door. The driver was not at all bothered about the incident and very casually said something. It appeared that the driver was under the influence of alcohol.
Since the flight was about to take off ( and also i had to catch next flight at mumbai to coimbatore) i have boarded the flight. I was feeling severe pain in my right hand throughout my journey upto coimbatore and after i reached coimbatore, there was big swelling just below my right shoulder with sever pain, i rushed to hospital and underwent various medical checkups like xray, scanning and presently undergoing physiotheraphy treatment.
Please let me know what action you are going to take against the bus driver for his negligent act and also how will you compensate me for the pain i underwent and the hospital expenses.

Was this information helpful?

No (0)

Yes (0)

Jul 27, 2017

Updated by Mohammed Ali.I Till date I did not receive any reply from you for the complaint posted on 18.02.2017. ( complaint attached below)
I have booked my ticket to travel from vadodara to mumbai by your flight no 6e 568, ( pnr no kg 54 qk )scheduled for departure at 08.05 am and from mumbai i was to travel to coimbatore by another flight.

At about 06.00 am i have reached vadodara airport and got the boarding pass and my seat no was a28 ( window seat).
At about 07.40am it was announced that all the passengers with window seat were asked to board the first bus and accordingly i have boarded the first bus. About 40 to 50 passengers boarded the first bus. When the bus reached near the aircraft, the bus was stopped and passengers started getting down from the bus. After 4 passengers got down, i was the 5th person to get down. I was having only one bag with me and i was getting down from the bus, holding the travel bag in my right hand. When i was about to step down from the bus, suddenly the driver closed the pneumatic door and my right hand, below the shoulder got caught in between the 2 doors. I experienced severe pain, knocking the door with my left hand and shouted to open the door. The other passengers inside the bus also started shouting at the driver to open the door, but it went vein. On seeing my pathetic condition, a lady passenger on the ground rushed to the front door, shouted at the driver to open the door and then only the driver opened the door. I came out of the bus, walked to front door and questioned the driver, why he had closed the door. The driver was not at all bothered about the incident and very casually said something. It appeared that the driver was under the influence of alcohol.
Since the flight was about to take off ( and also i had to catch next flight at mumbai to coimbatore) i have boarded the flight. I was feeling severe pain in my right hand throughout my journey upto coimbatore and after i reached coimbatore, there was big swelling just below my right shoulder with sever pain, i rushed to hospital and underwent various medical checkups like xray, scanning and presently undergoing physiotheraphy treatment.
Please let me know what action you are going to take against the bus driver for his negligent act and also how will you compensate me for the pain i underwent and the hospital expenses.