[Resolved]  Indigo Airlines — additional charge on credit card ticket

Address:787

I purchased indigo ticket from uae on 18/dec/18. (Booking reference: fm36te)

Details given below :

Price summary
Airfare charges aed 237.00
Dubai passenger service charge aed 75.00
Passenger facility charge aed 35.00
Dubai pax security and safety fee aed 5.00
Advance passenger information fee aed 5.00
Convenience fee aed 19.00
Seat fee aed 22.00
Total fare aed 398.00

But credit card billing amount showing 407.95.
I complained to the bank and they said additional cahrges came from indigo itself.
What is this extra charge for?
I understand you already charged convenience charge.

Regards,
Manesh john
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Feb 7, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
IndiGo Customer Care's response
Hi Manesh,

We understand your concern. As checked, we have received AED 398.00 for the booking, which is also mentioned in the sent itinerary.

Regards,
Team IndiGo
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